Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
Hiboy Return Policy
At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
30-Days Return Period: Any new / undamaged / unused product purchased from Hiboy may be returned for up to 30 days after the original delivery date.
Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.
Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
RETURNS
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of delivery.
Please contact us at support@electricrideco.com for return address or return label. The customer is responsible for the return shipping cost of the package and it must be returned by the customer.
Once the returned item arrives back in Hiboy’s warehouse for inspection, the refund or exchange process will begin.
All accessories and spare scooter parts (including seats) can not be returned.
30 Day Return Policy
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Return has to include all accessories?
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Yes
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Return requires original packaging?
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Yes
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When do we execute the refund?
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Upon receipt of the returned package (if the customer returns the product to our warehouse)
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When do we execute the replacement?
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Upon receipt of the returned package (if the customer returns the product to our warehouse)
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Refunds for delivery costs
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1. For non-defective products / no-longer needed products, buyer is responsible for the original and return shipping costs. We will deduct the shipping fee $50-$200/pc when we are making a refund.
2. For defective products, Hiboy is responsible for the return shipping cost.
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Refund time limit
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We will not be able to offer a full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
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Return RMA validity
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30 days (from the date the RMA was created)
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A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
REFUNDS
Refund Terms
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Quality issues
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Accept exchange or return
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Receive wrong goods
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Accept exchange or return
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Damaged or missing accessories
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Provide photo to get the right accessories free
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The package cannot be delivered or missing
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Accept resend or refund after carrier case opened.
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The customer cancels the order before the package is shipped
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Accept full refund
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About refund difference price
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1. If a lower price is available on the Hiboy website due to promotional activities, Hiboy may not refund the price difference.
2. Hiboy will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered the wrong code) to use the provided coupon code before checkout.
*All discounts and promotions are available during promotional periods only.
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The customer provides the wrong delivery address
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The customer needs to pay an extra $50-$100 to resend the package.
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The customer refuses to accept the package due to non-quality issues or does not want the package
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We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $50-$100 for resend.
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For different time periods
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1. Within 30 days: we will deduct the original shipping fee of $50-80/unit and the return shipping fee of $50-80/unit when we are making a refund for non-defective products / no-longer needed products.
2. 31-120 days: The refund would be 10%-50% depending on the actual problem and situation. Shipping fee can not be refunded.
3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the product.
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Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Credit card refunds: Between 7-14 business days
Note
Express shipping cost is non-refundable.
We don’t refund after your order has shipped out.
Customer should keep the original box or provide a similar box. Or pay extra $60-$100 to get a box from Hiboy.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to support@electricrideco.com with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5 business days for the refund to be processed once the item is delivered back to us.
Additional Information
- It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
Cancellations
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.
Defective Merchandise
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.
Please note that for returns of defective products, it is the customer’s responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer’s responsibility to repackage the product at their own cost.
Some of our suppliers may refuse returns if the original packaging has been thrown away.
Incorrect Product Specifications and/or Pictures
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Exchanges
We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774
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